The most important element in choosing a software product is the level of support accessible by the user. Our support team is available to you from 9.00am to 5.00pm, Monday to Friday (excluding public holidays)

1300 Help Line

Our toll free telephone service gives instant access to our large and friendly support team. Our support staff are seasoned real estate administrators giving polite and prompt answers to any query about trust accounts, the General Ledger or using any other aspects of the software.

Online Help Portal

Our online help portal bring all of our support material to your fingertips and is available 24 hours a day. Subscription to this service is included in your support agreement.

Extra Confidence

We offer a Platinum Support service, where you send us your datafile and we check for any errors and imbalances. We then talk you through any corrections that need to be made. This ongoing service is chargeable at an hourly rate.

Proactive

We offer new clients assistance with balancing (Platinum Support) free of charge for the first three months. This is achieved by sending your datafile to us, which we check and then talk you through any corrections that need to be made.

Remote Desktop Support

Real Oz Software offers an array of on-line support services whereby we can view your data and assist with any query immediately and fix any problems directly into your datafile, live!!  Support just doesn't get any better than this!

Real Oz Software. The Company who Stands by you.